1 Hour Solutions undertake long and short term assignments in customer facing projects. We have an excellent track record of A+ tech support service and support.  Experience in all phases of IT systems development to include planning, design, management, developing, purchasing and implementing custom applications.  Our qualified staff can advise, plan, install, configure, and support all operating systems, on servers, workstations, or demo hardware.

Free Onsite Audit
Remote or Phone Support
Basic Support
Long Term Support

Phone -  (512) 284-2900
Email  -  Info@1hoursolutions.com

.Our Free On-site Audit service can is invaluable in assessing your organizational needs, shortfalls and aspirations, and culminates in producing a strategic roadmap to follow as technology and your organization progress.

1 Hour Solutions Limited offers a full range of professional on-site services including installation, configuration and support.  Service is provided by Microsoft® and Citrix® Certified Engineers and is carried out to the highest standards.

Following our initial assessments, we will provide you with a detailed breakdown of our findings and any recommendations, which could include:

• A customized desktop and server support package
• Additional hardware or software
• Data backup and disaster recovery procedures
• Security considerations
• Secure managed internet access
• A fully managed network

Many small businesses do not have the resources, or indeed the need for full time IT Support staff.  1 Hour Solutions offers this support in a manner that suits the way you work.  Whether you require support of your desktop users on a 9 to 5 Monday through Friday basis, specialist support for your servers, or simply ad-hoc "call us when you need us" incident based support, we are in a position to provide a service that is both cost effective and flexible. 

We provide support for all systems we have installed, can undertake support, maintenance and upgrades of a variety of desktops and servers, and provide qualified expertise in the market leading software and your own bespoke applications.  We can also advise on and support your local and wide area network infrastructure.

Our basic support offering is a contract free package which allows you to call our engineers when you discover an issue and receive telephone support or arrange a site visit.  We find this service generally appeals to small businesses and home workers who don’t have a server or a network to support, but would like advice and assistance when they need it most.

This cost effective package involves no up-front or monthly fees as any services used are invoiced monthly.

A more pro-active service than our basic support offering, this service offers the telephone and on-site support of the basic package, but also includes a Remote Support offering where our technicians can effectively log onto your network to perform troubleshooting and maintenance tasks.

We can use a number of technologies to connect to the supported devices including initiating a VPN session, a secure Terminal Services or Citrix ICA session, using 3rd party Remote software that allows you to make a connection to our servers, and allows us to piggyback onto your workstation. This process is user-initiated, meaning, we cannot access your PC without your invitation.

Additionally, we can configure your servers to produce daily reports for our technicians to analyze for the purpose of pinpointing potential issues before they occur.

The advantages of this service become invaluable to our customers as soon as this service has been set up.  The highlighting of potential issues, faster responses and fixes, and real-time troubleshooting are some of the more obvious advantages, but others such as system documentation and performance baseline analysis add value for both 1 Hour Solutions and the customer.

There is no monthly charge levied for providing this service, but we do ask our customers choosing this package to pre-purchase a minimum number of support units which is dependant on the number of devices supported.